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Customer Success

Retention and expansion is about collaboration with our customers.  Customer success teams that leverage a proven process of problem solving and continuous improvement will serve customers better.  The foundation is not Annual Business Review of last year it is the agreed upon plan for the upcoming year.
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  • Structured environment that encourages participation
  • Exercises from 6 sigma, change management & agile
  • Managed expectations 


  • World class customer touch points
  • Account plans & scorecards
  • Evidence based assessment for talent & performance management
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