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Customer Success
Retention and expansion is about collaboration with our customers. Customer success teams that leverage a proven process of problem solving and continuous improvement will serve customers better. The foundation is not Annual Business Review of last year it is the agreed upon plan for the upcoming year.
Critical
Components
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Structured environment that encourages participation
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Exercises from 6 sigma, change management & agile
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Managed expectations
Outcomes
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World class customer touch points
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Account plans & scorecards
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Evidence based assessment for talent & performance management
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