Customer Business Reviews

Congratulations!  We have solved a stranger's problem & they are a customer.  Now the work of account retention & growth begins.  If we don't collaborate with customers on additional problem solving and continuous improvement, we will lose them.  This approach gives customers an unrivaled experience.
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Critical

Components

  • Structured environment that encourages participation
  • Exercises from 6 sigma, change management & agile
  • Managed expectations 

Outcomes

  • World class customer touch points
  • Account plans & scorecards
  • Evidence for talent & performance management