Our collaboration will be firmly grounded in 6 Sigma & Change Management.
We will work together to create innovative solutions with stakeholder buy-in.
Preparation & Scope - Our work starts with me doing my homework on your business. Then we define the problems we want to solve & agree to a project plan.
Current State - Through interview, observation and review of assets, I gain a deeper understanding of how you are working with your customers.
Assessment & Recommendations - I deliver a clear review of the core issues preventing you from winning with innovative approaches to overcoming them.
Collaborative Innovation - My recommendations become your toolbox as we workshop the new digital assets that will enable your highest value customer interactions.
Implementation & Coaching - To succeed, behaviors need to change. I deploy a direct or "coach the coaches" methods to help you drive change faster.
Sustainable Systems - You need to keep improving long after I am gone. To ensure this, I help integrate your new approach into your CRM & Professional Development process.
Depending on your organizational needs, our engagements can conclude at phase 3 or continue all the way through phase 6 and beyond with ongoing coaching.